Refund policy

If you conclude a contract as a consumer, you have the right to withdraw from it within the statutory withdrawal period, without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you other than the carrier, took possession of the goods, or, in the case of multiple items delivered in separate parcels, 14 days from the day on which you, or a third party named by you other than the carrier, took possession of the last parcel.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear written statement (e.g. by registering a return via our returns portal, by email, or by letter). You may use the model withdrawal form provided below, although this is not mandatory. Further information on withdrawal and returns can be found in our Help Centre.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

The right of withdrawal does not apply to:

• personalised and bespoke products: contracts for the supply of goods that are not prefabricated and for which the consumer's individual selection or specification is decisive, or that are clearly tailored to the consumer's personal needs.
• sealed products and hygiene items: contracts for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

You bear the direct cost of returning the goods. When you register a return via our Service Portal, you will be shown the applicable return costs for using our return labels. You are of course free to use them.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received notice of your withdrawal from this contract. For this refund, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back, or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the 14-day period has expired.

Where goods are faulty, you are entitled to free return shipping. To arrange this, send us photographs of the damage via our Service Portal and let us know whether you would like an exchange or a withdrawal. We can only grant free return shipping once we have reviewed the photographs for possible defects.

You may use the following options for this:

1. Returns at drop-off points (post office / DHL / parcel locker)

You can register a return quickly and easily via our returns portal, where you will receive a QR code and a prepaid return label to print and attach to the parcel. Further information on our returns portal can be found in our Help Centre.

2. Returning the goods yourself (not recommended)

You may also return goods at your own expense to the following address:

elandia Fulfillment GmbH
c/o Gentlemen's Returns
Jülicher Straße 18
41812 Erkelenz – Germany

If you choose to return the goods to us at your own expense, please include a note with your name and order number inside the parcel, so that we can match your return to your order.

Please note that if you exercise your contractual right of return and arrange transport of the items yourself — that is, without using one of our drop-off or in-store return options — you bear the risk of loss or damage during return shipment yourself.

If you choose to send the items back to us "cash on delivery", please note that we are entitled to charge you for any costs this may incur for us.

You are only liable for any diminished value of the goods where this results from handling the goods in a way that was not necessary for establishing their nature, characteristics or functioning.

Refused Parcel Delivery

If you refuse to accept delivery of a parcel and subsequently withdraw from the contract, the resulting DHL return costs (€5.99 for Germany, €9.99 for Austria, and the applicable return costs for other countries) will be charged to you once the goods reach us, and we reserve the right to deduct these return costs from the purchase price to be refunded. This does not apply where the parcel was damaged at the time of delivery. In such a case, please take a photograph or otherwise document the damage and report it to us immediately via our Service Portal.

Notice for Customers in the United Kingdom

For customers in the United Kingdom, the 14-day right of withdrawal is based on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as retained and amended following the UK's withdrawal from the EU — not on EU law. The period and the practical requirements are, in substance, the same as those described above.

Model Withdrawal Form

For a quick and smooth return, please use our Service Portal.

If you wish to withdraw from the contract, you may alternatively use this form and send it to us.

To:
The Gentlemen's Company Germany GmbH
Rudolf-Wild-Str. 73
69214 Eppelheim
Germany
support@gentlemens.de

Date: dd/mm/yyyy

I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods:

Ordered on / received on

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only where this form is notified on paper)